Troubleshooting

• Log in problems
• I don’t remember my password
• I haven't received an email notification from Cway
• How to upload a new revision in the Viewer
• I can't upload a new revision
• I can't comment on a rejected/approved artwork
• "Clear your cache" - what does it mean?
• Where do I find subapprovers and other members in an artwork?
• Where did my download go?
• I can't find the file for download
• I only get to download the preview file
• Can I only share files with other Cway users?
• I can't open a downloaded Zip file
• How can I use the Magic Drop function?
• How to use print coverage tool?
• How to use Collaboration Now tool